Terms & Conditions

Terms and Conditions

Effective Date: February 8, 2026

Last Updated: February 8, 2026

These Terms and Conditions ("Terms") govern your use of Sullivan Intelligence's website and services. By accessing our Site or purchasing our products, you agree to be bound by these Terms.

1. Services Description

Sullivan Intelligence provides business-to-business (B2B) lead generation services:

• Product: Contact information for real estate professionals

• Format: Digital files (CSV spreadsheets) via email download

• Data Fields: Name, business name, phone, email, website, address, city, state, zip

• Data Source: Publicly available directories and databases

• Validation: Phone validated via Twilio; emails validated via ZeroBounce (90%+ accuracy target)

• Delivery: Instant download link within 5 minutes of purchase

2. Eligibility

You must:

• Be at least 18 years of age

• Use leads for lawful commercial purposes only

• Comply with all applicable laws (CAN-SPAM, TCPA, CCPA)

3. Purchases and Payment

• Prices are in USD and subject to change

• Payment processed securely by Shopify Payments or Stripe

• All sales are final (see Refund Policy for exceptions)

• You are responsible for applicable taxes

4. Product Delivery

• Digital download link sent to email

• Links expire after 7 days (contact us for re-delivery)

• Delivery typically within 5 minutes

• Contact support@sullivanintelligence.com if delayed beyond 24 hours

5. Data Quality Guarantee

We guarantee:

• Phone Validation: 90%+ valid and connect

• Email Validation: 90%+ deliverable

• Data Freshness: Scraped within 90 days of purchase

• No Duplicates: No duplicate records in same purchase

If quality falls below 85%, we will replace invalid leads or issue a refund.

Quality issues must be reported within 30 days of purchase.

6. Permitted Use

You may:

• Contact prospects for legitimate business purposes

• Import into your CRM or marketing platform

• Conduct outreach campaigns (email, phone, direct mail)

• Market your products or services

You must:

• Comply with CAN-SPAM Act (include unsubscribe link)

• Comply with TCPA (obtain consent for auto-dialed calls)

• Respect opt-out requests

• Use data ethically and professionally

7. Prohibited Use

You may NOT:

• Resell, redistribute, or sublicense the leads

• Share data with third parties without authorization

• Use data for spam, harassment, or illegal activities

• Reverse-engineer our data sources

• Attempt to hack or disrupt our systems

Violations may result in immediate account termination and legal action.

8. Refund Policy

See our Refund Policy page for complete details.

Summary:

• 30-day money-back guarantee (no questions asked)

• Invalid data replaced within 24 hours or full refund

• Refunds processed within 5-7 business days

9. Disclaimers

• Leads are provided "AS IS" without warranty

• We do not guarantee business results, conversion rates, or ROI

• We do not guarantee 100% accuracy (targeting 90%+ validation)

• Lead data sourced from public directories (accuracy depends on source data)

10. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability is limited to the amount you paid

• We are not liable for indirect, incidental, consequential, or punitive damages

• We are not liable for lost profits, lost data, or business interruption

• We are not liable for third-party claims arising from your use of leads

11. Indemnification

You agree to indemnify and hold us harmless from claims arising from:

• Your use of leads

• Your violation of these Terms

• Your violation of any laws or regulations

• Infringement of third-party rights

12. Termination

We may terminate your access immediately if you:

• Violate these Terms

• Use leads for illegal purposes

• Engage in fraudulent activity

• Attempt to reverse-engineer our systems

13. Dispute Resolution

• Contact us first for informal resolution: support@sullivanintelligence.com

• If informal resolution fails, disputes will be resolved by binding arbitration

• Arbitration conducted by American Arbitration Association (AAA)

• Location: Travis County, Texas

• You waive your right to a jury trial

• You agree not to participate in class action lawsuits

14. Governing Law

These Terms are governed by the laws of the State of Texas.

Venue: State or federal courts in Travis County, Texas.

15. Changes to Terms

We may update these Terms at any time. Changes will be posted with an updated "Last Updated" date.

Material changes will be emailed to active customers.

Continued use constitutes acceptance of new Terms.

16. Contact Information

For questions about these Terms:

Sullivan Intelligence

Email: support@sullivanintelligence.com

Response Time: Within 48 hours

17. Acknowledgment

By using our Site and purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Last Updated: February 8, 2026